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ZixCorp™ PRIVACY POLICY
(Last
Update September 1, 2002)
Zix Corporation
("ZixCorp," "we," "us" or "our") operates a Web site located at www.zixcorp.com (the
"Site") from which users can register for secure email services provided by ZixCorp
(the "ZixCorp Services"). This ZixCorp Privacy Policy ("Privacy Policy") covers our
treatment of personally identifiable information that we collect when you access
the Site and when you use the ZixCorp Services.
Definition
of Services
ZixCorp provides
two service offerings, ZixMail™ and ZixMail.net™.
ZixMail is
an encrypted email service that allows a user to send encrypted email to other
ZixMail users without anyone else being able to decrypt the message. Each user
must download and install the ZixMail client software on their PC. During installation
of the software, the user generates a public and private key pair for use in encrypting
and decrypting ZixMail messages. Your public key is stored on the ZixCorp public
key server and may be accessed by anyone who knows your email address and wishes
to encrypt and send a ZixMail message to you. The sender and recipients must have
installed the ZixMail client software and generated public and private key pairs.
Your private key is kept on your PC and is stored encrypted with a PassPhrase
known only to you.
ZixMail.net
is an encrypted email service that allows a ZixMail message to be sent to recipients
who do not have the ZixMail client software or ZixMail encryption keys. For these
recipients, the ZixMail message is encrypted with the public key of our secure
Web site -- ZixMail.net. ZixMail.net will store the incoming encrypted email and
notify the recipient by email that a secure message is waiting. The email notification
contains a link to the ZixMail.net Message Center to access all unexpired secure
email. In order to send or to view ZixMail.net email messages, you will be required
to provide your ZixMail.net PassPhrase to ensure that you are the authenticated
sender or recipient of the message.
Information
Collection and Use
ZixCorp can
receive a variety of "personally identifiable information," including your email
address, ZixMail.net PassPhrase, IP address, certain
message content and information about your email account. ZixCorp also collects
names, credit card information (such as credit card number and expiration date)
and mailing addresses (including street, city, state, zip code and country) from
paying subscribers. We use this personally identifiable information as follows:
- When you register for
ZixMail, we collect your email address. We also collect your public key if you
create a public private key pair using the ZixMail Signature Manager. The ZixMail
client software will use email addresses to access the ZixCorp key servers using
email addresses for the purpose of retrieving the public encryption keys.
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When you
register with ZixMail.net, we collect your email address and the hash of your
ZixMail.net PassPhrase.
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ZixCorp also
requires that you provide your email address on the technical
support page of the Site so that we are able to respond to your question(s)
by email. You have the option of providing additional information including your
name, demographic information (such as your state and country of residency), operating
system, browser, Internet service provider ("ISP"), connection type and email
program that you are using. You may supply your name for a more "personal" exchange
with one of our Support Center technicians. You are encouraged to provide the
other information so that we can determine specific regional problems (such as
natural disasters or power outages caused by cuts through fiber optic cable) or
to isolate problems relating specifically to your particular operating system,
email program or browser, thus enabling us to provide a more accurate response
to your support requests.
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ZixCorp also
automatically receives and records certain non-personally identifiable information
about you when you visit our Web site. Such information includes your IP address,
browser type (such as Internet Explorer or Netscape), referring page, pages visited
and time spent on our Web site. This information is not linked to your email address
or ZixMail.net PassPhrase. ZixCorp uses WebTrends Live to analyze traffic to our
Web site. WebTrends Live does not create individual profiles for visitors - it
only collects aggregate data. For more information about WebTrends Live's privacy
policy, please click http://webtrendslive.com/privacy_policy.htm.
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ZixCorp shares
aggregated data with certain business partners. This data is not linked to any
personal information that can identify any individual person. For example, ZixCorp
uses WebTrends Live to analyze traffic to our Web site. WebTrends Live does not
create individual profiles for visitors – it only collects aggregate data. For
more information about WebTrends Live's privacy policy, please click
http://webtrendslive.com/privacy_policy.htm.
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ZixCorp uses your email address for the following purposes:
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to contact you about the ZixCorp Services or the Site,
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to notify you when you receive a ZixMail.net email message,
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to notify you when a ZixMail.net email message has failed or expired,
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to notify you when multiple attempts to enter your ZixMail.net PassPhrase
have failed at the ZixMail.net Web site,
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to notify you, when requested, that an intended ZixMail or ZixMail.net
recipient has picked up the email message you sent, and
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to communicate with you concerning problems or malfunctions you report.
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ZixCorp receives
and records your name and the credit card information that you supply if you pay
to use the ZixCorp Services. ZixCorp will also receive and record a mailing address
for the credit card that you supply. ZixCorp uses credit card information solely
for the purpose of fulfilling your order. ZIXCORP WILL NOT SELL OR RENT YOUR NAME,
CREDIT CARD INFORMATION OR ADDRESS TO ANY THIRD PARTY.
Information
Sharing and Disclosure
- ZixCorp will not sell or
rent your email address, ZixMail.net PassPhrase, name, mailing address, credit
card information or other personally identifiable information you provide. ZixCorp
will not share your email address, ZixMail.net PassPhrase, first or last name,
mailing address, credit card information or other personally identifiable information
you provide with anyone, except as stated below.
If your
use of the ZixCorp Service is being paid for by your employer or other enterprise,
we may disclose your email address and information about your ZixCorp account usage
to your employer and/or to compliance review committees for billing and auditing
purposes. (Information about your account usage could include such information
as the number of email messages and attachments, if any, that you sent using ZixMail
and the list of recipients, subject and size of the combined text body of those
email messages and attachments.)
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We may disclose
personally identifiable information about you as legally required in order for
us to respond to subpoenas, court orders or other legal process.
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We may disclose
personally identifiable information about you (a) with your consent or (b) where
disclosure is necessary in order to complete a transaction to which you have consented.
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We may partner
with third parties to obtain specific services for you. If you sign up for these
services, we will share information that is necessary in order for the third party
to provide these services. Third-party service providers are not permitted to
use personally identifiable information except for the purpose of providing these
services.
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We may disclose
credit card information to credit card authorization processors or third-party
financial institutions that receive the credit card number and other personal
identifying information only to verify the credit card numbers and process credit
card payment transactions.
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Where required
to do so pursuant to contractual obligations, we may disclose information about
your ZixCorp account and account usage (except for credit card information) on a
confidential basis to third-party auditors and to measurement and analysis firms.
These parties are not permitted to use personally identifiable information except
for the purpose of providing their services to ZixCorp.
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In the event
that Zix Corporation is, or substantially all of its assets are, acquired, customer
information will, of course, be one of the transferred assets.
Cookies
If you request certain services from us, ZixCorp may then attempt to set cookies on your
computer and later access those cookies. For more information on cookies,
click here. You can normally refuse cookies
by setting preferences in your browser.
Your Ability to Manage Your ZixMail or ZixMail.net Account Information
Security
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ZixCorp has implemented security measures to prevent unauthorized
access to your email address and the ZixMail.net PassPhrase associated with your
email address.
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When appropriate, ZixCorp uses industry-standard SSL-encryption to
protect data during transmission. For example, SSL is used to encrypt certain data
transmissions to and from browsers, including transmissions of credit card numbers.
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The servers on which we store your information are kept in a secure
environment that is environmentally controlled and monitored 24 hours per
day, 7 days per week.
Changes to this Privacy Policy
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ZixCorp may amend this Privacy Policy from time-to-time. If we make
any substantial changes in the way we use your personal information, we will notify
you by posting a prominent announcement on the Site.
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We will use information in accordance with the privacy policy under
which it was collected.
Questions or Suggestions
If you have questions or suggestions, complete the form on the technical support page
of the Site or send an email to privacy@zixit.com
or privacy@support.zixit.com.
IP Addresses
When your Web browser or email application requests a Web page from another computer on
the Internet, it automatically gives that computer the address where the requested
information should be sent. This is called your computer's "IP address." (IP stands
for "Internet protocol.") For most users accessing the Internet from a dial-up
ISP, the IP address may be different every time you log on.
Information Collection and Use Practices
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ZixCorp receives your IP address each time you view a Web page from the Site. Your
IP address is not linked to your email address or ZixMail.net PassPhrase.
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Your IP address may be used for various purposes, including:
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to diagnose service or technology problems reported by you that are
associated with your IP address, or
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to estimate the total number of users visiting the Site from specific
locals, countries or regions of the world.
Log Files
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When a Web page on the Site is requested, that request (including the date and
time) is logged on our servers with information including the IP address of the computer that
requested the page.
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We use log files for debugging and troubleshooting purposes. IP addresses and
access times are not linked to your email address or ZixMail.net PassPhrase.
Cookies
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A cookie is a small amount of data, which often includes a unique identifier that is sent
to your browser from a Web site's computers and then stored on your computer's
hard drive. A cookie cannot obtain information from your hard drive, destroy files
or send you viruses.
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Each Web site can send its own cookie to your browser, if your browser's preferences allow it,
but (to protect your privacy) your browser normally only permits a Web site to
access the cookies that it has previously sent to you, but not the cookies sent
to you by other sites.
Choices about Cookies
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You can normally configure your browser to accept all cookies, reject all cookies or
notify you when a cookie is set. (Each browser is different, so check the "Help" menu
of your browser to learn how to change your cookie preferences.)
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If you reject all cookies, you will still be able to use the ZixCorp Services.
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Cookies are only used as an option selected by you that allows us to
recall your email address from the cookie that we sent to your computer.
Links; Other Companies' Cookies on the Site
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The Site may contain (1) links to other Web sites or (2) banner
ads provided by other Web sites. We have no access to or control over cookies
used by our business partners or other Web sites to which we link.
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In the event that a banner ad is provided by a third-party
advertiser, it is possible that the third-party advertiser may attempt to store
a cookie on your computer's hard drive. For information on your browser preference
options, see "Choices about Cookies" above.
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Advertisers' and other Web sites’ use of cookies is subject to
their own privacy policies, not the ZixCorp Privacy Policy. ZixCorp is not responsible
for the privacy practices of such other sites. We encourage you to check the
privacy policies of these sites before disclosing any personal information. The
ZixCorp Privacy Policy applies solely to information collected by this Site.
Data Storage
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